Privacy Policy

Choayo Laundry (“Choayo”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you access our website, use our services, or interact with us through any communication channels.

By accessing our website or using Choayo Laundry services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect personal information directly from you or automatically through your use of our services, including but not limited to:

a. Personal Identification Information

Full name
Phone number
Email address
Delivery and pickup address

b. Service & Transaction Information

Laundry service details (item categories, service type, subscription plans)
Order history and service preferences
Payment method information (processed through secure third-party payment providers)

c. Communication Information

Messages exchanged via WhatsApp, email, website forms, or customer service channels
Feedback, inquiries, or service-related communications

d. Technical & Usage Data

IP address
Browser type and device information
Website usage behavior through cookies or similar technologies

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2. How We Use Your Information

Your information is collected and used for legitimate business purposes, including:
Processing and managing laundry orders, subscriptions, and deliveries
Providing customer support and responding to inquiries
Communicating service updates, confirmations, and operational notices
Improving service quality, user experience, and operational efficiency
Managing subscriptions, billing, and payment verification
Sending promotional materials, offers, or updates (with your consent)
Ensuring security, fraud prevention, and compliance with applicable laws

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3. Legal Basis for Processing

Choayo processes personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract or service agreement
Compliance with legal or regulatory obligations
Legitimate business interests, provided such interests do not override your rights

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4. Information Sharing & Disclosure

Choayo does not sell, rent, or trade your personal information. We may share your data only under the following circumstances:

Service Partners: Logistics, delivery partners, or operational vendors strictly for service fulfillment
Payment Providers: Secure third-party payment processors for transaction handling
Legal Requirements: When required by law, regulation, court order, or governmental authority
Business Protection: To protect Choayo’s rights, property, users, or operational integrity

All third parties are required to handle your information in accordance with applicable privacy standards.

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5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, misuse, loss, or alteration.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

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6. Data Retention

Your personal information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Service delivery and customer relationship management
Legal, accounting, or regulatory requirements
Dispute resolution and enforcement of agreements

Once data is no longer required, it will be securely deleted or anonymized.

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7. Cookies & Tracking Technologies

Choayo may use cookies or similar technologies to:

Enhance website functionality and user experience
Analyze website traffic and usage patterns
Remember user preferences for future visits

You may choose to disable cookies through your browser settings; however, certain website features may not function properly as a result.

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8. Your Rights

You have the right to:

Access your personal data held by Choayo
Request correction or update of inaccurate information
Request deletion of your personal data, subject to legal obligations
Withdraw consent for marketing communications at any time

Requests related to personal data may be submitted via our official contact channels.

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9. Third-Party Links

Our website may contain links to third-party websites or platforms. Choayo is not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies independently.

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10. Children’s Privacy

Choayo Laundry services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

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11. Changes to This Privacy Policy

Choayo reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

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12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us through:

Choayo Laundry remains committed to maintaining the confidentiality, integrity, and security of your personal information as part of our dedication to exceptional service and trust.

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