Frequently Ask Questions

General Information

What services does Choayo Laundry provide?

Choayo Laundry offers a comprehensive range of professional laundry and garment care services designed to meet diverse lifestyle needs.

Our services include a flat-price, one-time laundry service capable of handling up to 17 kg of daily wear, as well as monthly and annual subscription plans under our signature product, Choayo Daily, tailored for everyday clothing.

In addition, we provide specialized care categories as follows:

Little Ones Care (Baby & Kids) Dedicated cleaning for baby and children’s clothing and accessories using gentle, fabric-safe processes.
Home Comfort Care (Linen & Bedding) Professional laundering for bedsheets, blankets, duvets, and household linens.
Daily Essentials (Daily Wear) Routine care for everyday garments such as t-shirts, trousers, socks, and shoes.
Office Wear Specialized treatment for professional attire including suits, safari shirts, blouses, and formal wear.
Event Wear Premium care for occasion garments such as dresses, tuxedos, ties, and partywear.
Exclusive Essentials Advanced cleaning, recoloring, and restoration services for luxury items including leather shoes, bags, and jackets.

What is the standard processing time for laundry at Choayo?

Our standard service turnaround time is 2–3 working days (upon drop-off/pickup). Certain garments or specialized treatments may require 4–7 working days.

For urgent needs, we offer an Express Service, subject to item type and quantity, with completion typically within one day.

How can I place an order with Choayo Laundry?

Orders can currently be placed through our official website or via WhatsApp. While a dedicated mobile application is not yet available, our team provides real-time assistance and bookings through the following contact numbers:

What is the difference between Regular and Express Service?

Regular Service: Standard processing time of 2–3 working days.
Express Service: Priority handling with completion within one day, subject to additional charges.

What are the pricing options at Choayo Laundry?

Choayo Laundry offers flexible pricing based on service type and garment category:

Per-item services range from IDR 6,000 to IDR 350,000, depending on item type, material, and treatment required.
Monthly and annual subscription packages start from IDR 150,000.

Detailed pricing information is available at our outlets or via WhatsApp consultation.

Does Choayo Laundry offer special care for luxury or delicate items?

Yes. Our Exclusive Essentials service is specifically designed for luxury and high-value items such as leather shoes, bags, and jackets. This service includes professional cleaning, recoloring, and restoration using specialized materials and techniques to preserve the item’s integrity and appearance.

Is pickup and delivery service available?

Yes. Choayo Laundry provides pickup and delivery services, subject to a minimum order requirement of IDR 350.000. For service coverage, scheduling, and applicable fees, please contact our WhatsApp team.

How does Choayo Laundry maintain service quality?

Quality assurance is central to our operations. Every item undergoes a multi-stage process including washing, drying, ironing, and final quality inspection. Our trained professionals ensure garments are returned in optimal condition before being securely packed and delivered.

Are the detergents used safe for clothing and skin?

Yes. We use eco-certified, fabric-safe detergents suitable for various fabric types. For sensitive skin or specialized needs—particularly within our Little Ones Care (Baby & Kids) category—we offer alternative detergent options upon request.

How can I receive promotions and updates from Choayo Laundry?

Stay connected with us on Instagram, TikTok, Facebook, and YouTube at @Choayo.Laundry, or contact our WhatsApp team to receive updates on promotions, services, and special offers.

Technical & Garment Care Questions

What is wet cleaning at Choayo Laundry?

Wet cleaning at Choayo Laundry is a professional garment care process that uses water in combination with specially formulated, eco-friendly detergents. This method is designed to safely clean garments that are typically unsuitable for conventional washing, including suits, delicate dresses, and fine fabrics, while preserving their structure, texture, and appearance.

How does wet cleaning differ from dry cleaning?

The key distinction lies in the cleaning method used:

Wet Cleaning
Utilizes water and advanced, fabric-safe detergents, making it a gentler and more environmentally responsible option for garment care.

Dry Cleaning
Relies on chemical solvents and does not use water.

As a result, wet cleaning is generally safer for sensitive materials and offers a more sustainable approach to garment maintenance.

Is wet cleaning safe for all garments?

Yes. Wet cleaning is specifically engineered for delicate and high-quality fabrics such as wool, silk, and other fine textiles. The process is carefully controlled to ensure fabric stability, minimize shrinkage, and maintain the original form and quality of each garment.

How are delicate fabrics such as silk or wool treated?

Delicate garments are either gently hand-washed or processed using specialized wet-cleaning machines. Each cleaning cycle is precisely calibrated—adjusting water volume, temperature, cycle duration, and agitation—according to the specific fabric type and care requirements.

How are large items like bedsheets and linens handled?

Large and bulky items are cleaned using industrial-grade, high-capacity machines designed specifically for linens and bedding. This ensures thorough cleaning and controlled drying while maintaining fabric softness, strength, and longevity.

Does Choayo Laundry handle heavy or stubborn stains?

Yes. Choayo Laundry provides professional spot treatment services. Garments with heavy or stubborn stains undergo a pre-treatment process prior to washing, allowing stains to be addressed effectively while minimizing the risk of fabric damage.

Are garments separated during the washing process?

Yes. All garments are carefully sorted by color and fabric type before washing. This meticulous separation process helps prevent color transfer, fabric damage, and cross-contamination, ensuring optimal cleaning results.

Choayo Daily Subscription Plans

What are the benefits of monthly or annual subscriptions?

Subscribers to Choayo Daily receive a range of exclusive benefits, including:

Unlimited laundry services within the defined subscription scope
Priority handling and processing
Complimentary pickup and delivery within selected service areas
Greater overall value compared to one-time laundry services

How can I subscribe to a Choayo Laundry plan?

Subscription plans can be arranged by contacting our team via WhatsApp. Our representatives will provide personalized assistance, explain available packages, clarify coverage details, and guide you through the payment process.

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